Baltimore Concert Opera seeks Operations Director

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Baltimore Concert Opera seeks confident, detail-oriented, energetic applicants for the half-time position of Operations Director.  The Operations Director works closely with, and reports to, the Executive Director.

General information:

Baltimore Concert Opera is entering its 10th season of producing concert operas at the Garrett-Jacobs Mansion in the heart of Mount Vernon, Baltimore. Vibrant audiences of all ages are the norm at BCO, whose mission is to create a thrilling, meaningful shared experience between our audience and artists.   BCO employs an Executive Director and an Artistic Director in addition to the Operations Director, seasonal production staff, a large group of volunteers and a dedicated Board of Directors. BCO’s annual programming includes four concert operas (two performances of each production) and three “Thirsty Thursday at the Opera” tasting events, along with educational and outreach performances on a contractual basis.

Qualifications and Responsibilities of the Operations Director:

Baltimore Concert Opera is seeking to hire an enthusiastic, resourceful Operations Director with a passion for opera, excellent problem-solving and interpersonal skills, and the ability to manage a range of day-to-day aspects of a thriving non-profit performing arts organization. The Operations Director will partner with the Executive Director in leading BCO in this next phase of its organizational development, entering its 10th season. BCO’s goals are to consistently excel in artistic achievement, to broaden and secure its financial foundation and future, and to grow and secure its operational infrastructure. The Operations Director reports to the Executive Director and the President of the Board of Directors, and supervises the operations of the Company.  Primary responsibilities include production management, marketing/press relations, box office/patron management, office administration, and website management. The position will include various additional tasks/projects in collaboration with the Executive Director.

Specific primary responsibilities include:

  • Production Management: Administering chorus contracts, organizing artist travel and housing; hiring production personnel, and overseeing production procedures for all performances (this includes weekend/night responsibilities for performances and events, approximately 20-24 days per season.)

  • Marketing/Press Relations: Implementing public/media relations campaigns, including: radio, print, social media, and maintaining local event calendar listings. Monitoring sales strategies and overseeing the creation of advertising materials/graphics by contractors

  • Office Administration: Handling office correspondence (mail, email, and phone calls); complete monthly income reconciliation using QuickBooks (with the assistance of our Accountant); maintaining supertitle rental library.

  • Box Office/Patron Management: Using the Vendini ticketing/donation system, oversee box office and donation sales; communicate with donors/patrons as needed though thank you letters, regular eblasts, and semiannual fundraising campaigns.

  • Website Management: Maintaining the user-friendly BCO Squarespace Website; creating event pages and keeping site up to date. No coding required.

The successful candidate will have the professional experience and interpersonal skills to work effectively and harmoniously with the Board of Directors, the Executive and Artistic Directors, and other staff or volunteers in accomplishing the organization’s mission and achieving its goals.  The Operations Director will be a key spokesperson of the company and will engage with artists, audience, and supporters. S/he will be energetic and inspire confidence and enthusiasm with constituents. The successful candidate should have arts management experience at a nonprofit performing arts organization, or a close equivalent. Willingness to learn new skills and adapt to the needs of our vibrant organization is essential. Excellent verbal and written communications skills are required.  Proficiency with the software programs of Google Apps, Vendini, and QuickBooks are preferred. Bachelor’s degree required, graduate degree or equivalent experience is preferred.

Details of the Position:

The Operations Director position is approximately 24 hrs/week during the performance season (September-May), with more flexibility in the summer with advanced planning. Partial work-from-home arrangements are possible, with the Operations Director generally needing to visit the office at the Garrett-Jacobs mansion, 2-3 days per week (more often during production weeks). Virtual box-office hours are approximately 10am-4pm Monday-Thursday. Salary, commensurate with experience, will range from $20,000-$24,000 and includes 2 weeks paid vacation during the summer season.

Please send résumé and letter of interest to with the subject line: “Operations Director application” and your first and last name, before July 13th when the applicant review process will begin. Please no calls; email submissions only. Position to begin late August/early September 2018.